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Quick answers to the most common questions about ordering, shipping, and returns.
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Reach out to our support team for personalized assistance with your order.
Contact SupportFrequently Asked Questions
Find quick answers to common questions about your Brightix experience.
We offer a 7-day easy return policy on all products. If you're not completely satisfied with your purchase, you can return it within 7 days of delivery for a full refund. Items must be unused and in their original packaging. Please contact our support team to initiate a return.
Orders are typically processed within 1-2 business days. Delivery times vary by location:
- Major Cities (Lahore, Karachi, Islamabad): 2-3 business days
- Other Cities: 3-5 business days
- Remote Areas: 5-7 business days
You'll receive a tracking number once your order ships.
You can track your order by visiting our Track Order page and entering your order number and email address. You'll also receive email updates with tracking information once your order ships.
After you place an order, our team will contact you on WhatsApp with payment instructions and confirm your order before processing.
Yes ā for bulk or wholesale inquiries, please reach out through our Contact page and we'll get back to you.
We ship across Pakistan with reliable courier services. Shipping is free on orders over Rs. 3,000. For orders below Rs. 3,000, a flat shipping fee of Rs. 150 applies. We also offer expedited shipping for urgent orders.
Currently, we ship within Pakistan. However, we're working on expanding our international shipping capabilities. For international corporate orders, please contact our support team for special arrangements.
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Phone Support
Call us during business hours for immediate assistance
+92 324 6670000Mon-Fri, 9:00 AM - 6:00 PM